A NOTE TO OUR CLIENTS ON COVID-19

In light of the evolution of COVID-19 (Coronavirus), our Maison is more than ever committed to playing its part to fight against the spread of the virus and it is our duty to act to minimise risk of transmission for our teams, partners and clients. In line with the World Health Organization and local health authorities’ guidelines, our boutiques are temporarily closed until further notice.

As a consequence, we deeply regret to inform our clients whose creations are currently being serviced that we will be temporarily unable to return them to these boutiques.

We hope to re-open our boutiques as soon as it is safe to do so and allowed by the authorities. In the interim, we encourage you to reach our sales assistants online at Cartier.sg or call +65 6732 0181 to continue receiving an exclusive and personalized service.

We wish you and your loved ones well.


BOUTIQUES

All Cartier boutiques in Singapore are temporarily closed. We hope to re-open our boutiques as soon as it is safe to do so.

 

CARTIER.SG

Our website continues to operate. You can order online or call +65 6732 0181 should you wish to place an order with a Cartier Ambassador.

 

SHIPPING & DELIVERY

We continue to offer complimentary delivery for Standard Shipping. However, you may experience delays in your shipment.

 

BOUTIQUE PICK UP

As Cartier boutiques in Singapore are temporarily closed, our Boutique Pickup option is also temporarily suspended. We look forward to restoring our Boutique Pickup option soon.

 

RETURNS & EXCHANGES

To ensure the health and safety of our teams, partners and clients, our return and exchange policy is updated as follows:

  • In-store: As Cartier boutiques in Singapore are temporarily closed to protect our clients, staff and community, our in-store returns and exchanges are paused. Please be assured, as soon as we are able to re-open we will honour any returns/exchanges that fall within this timeframe. Please keep in mind, all items considered for return or exchange must fall within our normal guidelines.
  • Online: Our return and exchanges capabilities are available for purchases on www.cartier.sg.

Return & exchange guidelines:

  • Must be in perfect, unworn condition;
  • Cannot be personalized in anyway;
  • Should be returned with any accompanying packaging, GIA certificates, etc.
  • The appropriate sales receipt should be presented with the merchandise

There will be no exceptions made to these updated policies.

Please contact a Cartier Ambassador should you have any questions.

 

REPAIRS & PRODUCT MAINTENANCE

Our workshops in Singapore that service watches, jewelry and accessories are also closed and not accepting any repairs and maintenance.
All repairs currently underway are on hold and will be reassessed when we re-open.

 

FOR MORE INFORMATION

Cartier Ambassadors are available here or call +65 6732 0181 or via Chat on Cartier.sg to assist with any questions or with arranging safe and secure shipping options.